Customer care
Refund Policy
We want you to feel confident when shopping with 97 Master Outfit. This policy explains how returns, exchanges, and refunds are handled.
Returns
Please contact us within 7 days of delivery if you need to return an item. Items must be unused, in their original condition, and returned with the original packaging and proof of purchase. Some products may have different return requirements because of their nature.
Refunds
After we receive and inspect a returned item, we will notify you whether the refund is approved. Approved refunds are sent to the original payment method. Original shipping charges are generally non-refundable unless the return is caused by an error on our part.
Exchanges
If you need a different size, colour, or product, contact us within 7 days of delivery. Exchanges depend on availability and may require the original item to be returned before the replacement is dispatched.
Non-returnable items
Gift cards, downloadable products, personalised or custom-made products, perishable goods, and items marked as final sale are not eligible for return unless they arrive damaged or defective.
Damaged or defective items
Please contact us as soon as possible with your order number and clear photographs of the issue. Depending on availability, we may arrange a replacement or issue a refund.
Return shipping and processing time
You are responsible for return shipping unless the item was incorrect, damaged, or defective when received. Approved refunds are processed within 7 business days after inspection. Your bank or payment provider may need additional time to show the credit.
Contact us
For help with a return or refund, contact 97 Master Outfit at demo@arworld.lk.